Billing Terms & Conditions
These Billing Terms & Conditions (“Terms”) govern all purchases made through Vermont Tiles (“we,” “our,” “us”) on https://vermonttiles.com. By placing an order on our website, you agree to the following billing policies.
1. Payment Methods
We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, American Express, etc.)
- PayPal
- Bank Transfer
All payments must be made in $ unless stated otherwise.
2. Payment Authorization
By submitting an order, you authorize us and our payment processors to:
- Charge the full order amount
- Verify payment details
- Conduct fraud and security checks
If authorization fails, your order will not be processed.
3. Billing Information
Customers must provide accurate and complete billing details.
We are not responsible for delays or failed orders caused by:
- Incorrect billing addresses
- Invalid payment information
- Bank/card restrictions
Providing false information may result in order cancellation.
4. Order Confirmation
An order is considered accepted only when:
- Payment has been successfully authorized
- A confirmation email has been sent to you
We reserve the right to refuse or cancel any order at our discretion.
5. Pricing & Billing Errors
We make every effort to ensure accurate pricing, but errors may occur.
If a billing or pricing error is identified:
- We will notify you
- You may choose to cancel or confirm the order at the corrected price
- We reserve the right to cancel incorrectly priced orders
6. Sales Tax / VAT / GST
Applicable taxes (Sales Tax, VAT, GST, etc.) will be added during checkout based on:
- Your location
- Local tax regulations
Tax amounts will appear on your invoice.
7. Invoices & Receipts
Invoices are automatically emailed after successful payment.
If you need a copy, you may request one at support@vermonttiles.com
8. Installment or Financing Plans (If applicable)
If you offer financing, include:
- Payment schedule details
- Interest or fee information
- Late payment penalties
If not applicable, remove this section.
9. Chargebacks & Disputes
Before initiating a chargeback with your bank, you agree to:
- Contact us to resolve the issue
- Provide order details and proof of problem
Unauthorized chargebacks may lead to:
- Account suspension
- Denial of future services
- Recovery of funds through collections (if necessary)
10. Refunds
Refunds will be processed according to our Refund & Return Policy.
Refunds may take 30 business days depending on your bank or payment provider.
11. Currency Conversion Fees
If you pay in a currency other than $, your bank may charge:
- Conversion fees
- International transaction fees
These fees are not charged or reimbursed by us.
12. Fraud Prevention
We may request additional verification, including:
- Valid photo ID
- Proof of billing address
- Verification phone call
Orders suspected of fraud may be cancelled immediately.
13. Changes to Billing Terms
We may update these Terms at any time. Updates will be posted on this page with a new effective date.
14. Contact Us
If you have questions about these Billing Terms, contact us:
Vermont Tiles
Email: support@vermonttiles.com
Phone: +1 (832) 345-5548
Address: 9934 Jones Road Houston, Texas 77065, United States