Order Claims
- Upon receiving any delivery, customers are required to inspect it. Any obvious damage, missing cartons, or inconsistencies must be noted on the delivery receipt and signed by the driver. We will not be able to file a claim with the carrier on your behalf if damage or shortages are not recorded at delivery; instead, you will be in charge of pursuing the claim with the shipping company directly.
- Please note "Pending Inspection" on the delivery receipt before signing if the delivery driver cannot or will not wait for the order to be thoroughly inspected. This notation gives us time to check the shipment's condition and allows us to file a claim with the carrier if damage is later found.
- Any concealed damage, shortages, or incorrect items must be reported to Customer Support within 24 hours after the time of the delivery by calling (832) 345-5548. Claims reported after this period may be denied by the carrier and will not be eligible for replacement or refund.
- Don't refuse delivery if your package arrives damaged. Refused shipments could lead to extra freight costs, restocking fees, and claim processing delays. The customer will be responsible for any restocking or return shipping expenses resulting from a rejected delivery. Accept the shipment, note the damage on the receipt, and get in touch with us right away for help if the damage seems serious.
- Refunds or replacement materials will be refused if damage or shortages are not noted on the delivery receipt and the driver's acknowledgment is not obtained. There will be no exceptions to this policy's strict application.